Team Leader ( Job Ref : SOX1XZ188512 )
- Job Title:
- Team Leader
- Job Location:
- Navi Mumbai - Maharashtra
- Category :
- ITES / BPO / KPO / RPO / Customer Service / Operations
- BPO / KPO / ITES / RPO
- Work Type:
- Full Time
- Job Role:
- Team Leader
- Job Type:
- Annual Salary:
- Experience Required:
- 4-9 Years
Key Skills Sets for This Job:
- Greetings for the day.
General Job Responsibilities
Assist in managing and developing a team of 10+ data analysts by providing clear direction, establishing SMART goals, and optimizing resource allocation.
Serve as an equity data expert for companies listed on global exchanges and demonstrate excellent judgment in selecting methods and techniques for obtaining solutions.
Working closely with multiple global teams and across various functions. Participate regularly in global calls and meetings.
Assist the team to identify and eliminate roadblocks by partnering with technology teams and other database teams.
Should be able to research complex projects leading to actionable recommendations and solutions
Fair product knowledge, both upstream and downstream.
Assist in promoting LEAN Six Sigma tools and methodologies as an analyst framework for assessing the root cause of issues and improving processes.
Ensure appropriate methods and techniques to improve and maintain the highest quality standards in the data collected by the team
Acts as main point of contact/manager for his or her entire team for all questions, comments and concerns.
Tracks, measures and reports on agreed daily, monthly and quarterly metrics to the all stakeholders.
Provides coaching and training to team members as appropriate and according to the specific needs of the individual and the group.
Identifies areas for improvement across the team and proactively takes steps to improve upon these weaknesses by offering ideas for individual and group training, and conducting or arranging individual and group training sessions as appropriate.
Sets goals and priorities for the individuals in the team in consultation with the Manager and Senior Manager/Director
Effectively motivates and rewards the team insuring good overall morale.
Conducts performance reviews of each team member and explains/sets career development paths and opportunities for team members.
Monitors researcher availability to guarantee minimum staffing requirements are met/exceeded.
Daily Job Responsibilities/Deliverables
Hold sessions with the team to communicate any changes, issues, procedures or reminders.
Communicate any questions, issues or recommendations with regards to process, workflow, technology, methodology, team morale etc. all stakeholders.
o Accept/reject leave requests.
o Arrange for job shifts based on daily staffing requirements.
Provide floor support by answering questions, solving issues that come up throughout the day and observing the dynamics of the team.
Monitor production and quality for all researchers onsite
Ensure adequate engagement levels of the staff to drive business results
Attention to Detail
Methodical Problem Solving Skills
Analytical (Must be able to interpret data and analytics in an operations environment)
Excellent Organization Skills (Email, Task Management, Follow-up)
Ability to Motivate and Build Relationships with Others
Ability to Both Take and Give Direction & Criticism
Willing and excited about working with and developing Team Members
Honesty & Integrity
Prior experience leading teams of 10+ people.
Demonstrated ability to develop talent.
Eager and ready to work in a high-performance culture.
Ability to take calls early or late some nights of the week
Desired Candidate Profile
Bachelor/Masters degree in finance/business with an exceptional academic record
Professional degree (CA, CA-Inter, ICWA, ICWA-Inter) preferred
8 + years of professional work experience at various levels of seniority
Strong people and project management skills
Ability to effectively communicate with local and international teams
Proven experience optimizing processes
Interested in financial research
Eager to work in a high-performance culture
Established in : 2011
6/022 Jai Siddhi Vinayak C.H.S. Sambaji Nagar, Near HDIL Mall Sahar Road, Andheri (E) Mumbai, Maharashtra - 400069, India