Function as SFDC Functional Consultant with responsibilities to :
o Provide SFDC and Domain expertise to solve clients problems and transform their business
Build client specific solutions on the SFDC platform using all the
available tool options. Collaborate and work closely with Client
enterprise SFDC practice.
o Lead interactions with client personnel during requirement gathering and prototyping sessions.
o Lead SFDC development team with little or no direct supervision.
o Provide advice on best practices and approaches to the team and the client.
o Manage tasks to schedule and budget. Strong knowledge of enterprise issues related to IT architecture.
o Exposure to other CRM Tools such as MS Dynamics, Siebel, SAP CRM, DMS, Digital technologies (Good to have)
o Knowledge of Automotive, Industrial equipment CRM implementations (Nice to have)
Must have executed at least 3 full life cycle Salesforce implementations
Must not have only project management or resource management experience
Play role of SFDC functional expert on projects
Advise leading global manufacturing clients on CRM / CEM strategy, IT product evaluation.
Lead teams for business blue printing
Lead CX consulting assignments which involve SFDC cloud solutions.
Develop use cases and guide technical teams for POC / solution
development, test case designs, and certify solutions before handing
over to customers
Lead research in CEM / Digital CEM and publish papers in global forums
Work on pre-sales for identifying and converting business consulting and IT implementation opportunities.
Years of experience required for position: 10-15 years
Experience of Salesforce.com solution design and integrations frameworks.
Experience of Salesforce.com configuration and release management.
Salesforce.com certifications are highly preferred
Knowledge of related enterprise systems, CRM, SFA, and ERP