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Openings for French Help Desk

Openings for French Help Desk ( Job Ref : XLNPKD295037 )

ITC Infotech India Ltd 

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Job Summary

Job Title:
Openings for French Help Desk
Job Location:
Bangalore - Karnataka
Category :
IT Software - Application Programming / Maintenance
Industry:
IT-Software / Software Services
Work Type:
Full Time
Job Role:
System Analyst
Job Type:
Regular
Annual Salary:
Confidential
Experience Required:
1-5 Years
Job Description

We are looking for a competent L1 Help desk technician to provide fast and useful technical assistance on computer systems. Answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or web ticket

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Requirements

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of Windows OS, Active Directory, Network basics

Good understanding of Windows operating systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in French

Excellent communication skills

Customer-oriented and cool-tempered

ITC Infotech India Ltd 

ITC Infotech India Ltd 

Established in : 2000

ITC Infotech India Limited No.18, Banaswadi Main Road, Marutiseva Nagar Bangalore, Karnataka - 560005, India

Website : http://www.itcinfotech.com/

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