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Hiring for Service Desk (international Voice)

Hiring for Service Desk (international Voice) ( Job Ref : SX8RWQ302003 )

2COMS Consulting Pvt.Ltd.

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Job Summary

Job Title:
Hiring for Service Desk (international Voice)
Job Location:
Hyderabad - Andhra Pradesh
Category :
ITES / BPO / KPO / RPO / Customer Service / Operations
Work Type:
Full Time
Job Role:
Customer Service Executive (Voice)
Job Type:
Annual Salary:
Experience Required:
1-5 Years
Job Description
Please go through the Jd mentioned below:

Skill Set:

Excellent Communication skills (Verbal and Written) Mandatory

Supporting international (Europe) clients over the phone or email or chat.

1-4 Years of experience in Service Desk / 1-4 Years of International BPO experience - Mandatory

Working hours is CET

Ability to understand incidents/problems quickly

Function as first point of contact for incidents and service requests from end users.

Good documentation skills

Co-ordination with L2/L3 teams.

ITIL V3F Certified (not mandatory)

Appropriately categorize, prioritize and escalate incidents and service requests.

Good knowledge on ITIL framework

Knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications, customer have in-house applications).

Good knowledge on Active Directory

Providing access to new hires and revoking/terminate the access for those who leave organization

Password Reset/Unlock

Responsible for Identity and Access management

Salary: Upto 7.5 LPA

Interested candidate can share their resume to along with the pan number
View Contact Details

Contact Person Name: Zeba

Contact Number:040-47675503

E-mail ID-1:

2COMS Consulting Pvt.Ltd.

2COMS Consulting Pvt.Ltd.

Established in : 1997

8 Moulavi Mujibur Rahman Sarani, Kolkata Kolkata, West Bengal - 700017, India

Website :

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