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Hiring for Service Desk (international Voice)

Hiring for Service Desk (international Voice) ( Job Ref : SX8RWQ302003 )

2COMS Consulting Pvt.Ltd.

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Job Summary

Job Title:
Hiring for Service Desk (international Voice)
Job Location:
Hyderabad - Andhra Pradesh
Category :
ITES / BPO / KPO / RPO / Customer Service / Operations
Industry:
BPO / KPO / ITES / RPO
Work Type:
Full Time
Job Role:
Customer Service Executive (Voice)
Job Type:
Regular
Annual Salary:
INR150000-550000
Experience Required:
1-5 Years
Job Description
Please go through the Jd mentioned below:

Skill Set:

Excellent Communication skills (Verbal and Written) Mandatory


Supporting international (Europe) clients over the phone or email or chat.


1-4 Years of experience in Service Desk / 1-4 Years of International BPO experience - Mandatory


Working hours is CET


Ability to understand incidents/problems quickly


Function as first point of contact for incidents and service requests from end users.


Good documentation skills


Co-ordination with L2/L3 teams.


ITIL V3F Certified (not mandatory)


Appropriately categorize, prioritize and escalate incidents and service requests.


Good knowledge on ITIL framework


Knowledge troubleshooting desktop, server, network and application issues. (In additional to enterprise applications, customer have in-house applications).



Good knowledge on Active Directory


Providing access to new hires and revoking/terminate the access for those who leave organization


Password Reset/Unlock


Responsible for Identity and Access management


Salary: Upto 7.5 LPA

Interested candidate can share their resume to zeba.r@2coms.com along with the pan number
View Contact Details

Contact Person Name: Zeba

Contact Number:040-47675503

E-mail ID-1: zeba.r@2coms.com

2COMS Consulting Pvt.Ltd.

2COMS Consulting Pvt.Ltd.

Established in : 1997

8 Moulavi Mujibur Rahman Sarani, Kolkata Kolkata, West Bengal - 700017, India

Website : http://www.2coms.com

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