YOU ARE HERE :   Home Jobs By Category IT - Hardware / Telecom / Technical Staff / Support Hiring for Helpdesk Support Engineer - 2 Opening(s)

Hiring for Helpdesk Support Engineer - 2 Opening(s)

Hiring for Helpdesk Support Engineer - 2 Opening(s) ( Job Ref : MF0Y5Z297587 )

Future Focus Infotech Pvt. Ltd.

View Company Profile

Job Summary

Job Title:
Hiring for Helpdesk Support Engineer - 2 Opening(s)
Job Location:
Gurgaon, New Delhi/NCR - Delhi/NCR
Category :
IT - Hardware / Telecom / Technical Staff / Support
IT-Hardware & Networking
Work Type:
Full Time
Job Role:
Technical Support Manager
Job Type:
Annual Salary:
Experience Required:
2-4 Years
Job Description

We have an opportunity for IT Help Desk Analyst with our CMM Level 5 Client payroll on Future Focus Infotech Pvt Ltd.

Skill:- IT Help Desk Analyst
Experience: 2+ yrs
Job Location:- Gurgaon Cyber City
Shifts:- 24*7
Cabs:- Only in odd hours

Roles & Responsibilities:

Initial assessment of reported incident or service request at Helpdesk
Provides support for basic incidents reported via email, ticket or phone
Follow triage for High Severity Incidents and start Sev1/2 ticket
Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC
Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components
Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues
Taking remote desktop to diagnose the root cause and provide fix
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Adhere to response & resolution SLAs

Notice period: Immediate or max 15 days

Only interested candidates apply for the opening. Fresher do not apply.

A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: -

If you are interested in above opportunity, send updated CV and below information to

View Contact Details

Contact Person Name: Saloni Sood

Contact Number:9810230753

E-mail ID-1:

Future Focus Infotech Pvt. Ltd.

Future Focus Infotech Pvt. Ltd.

Established in : 2005

Nidhi Plaza Community Centre, G-25, Vikaspuri Delhi, Delhi/NCR - 110018, India

Website :

videoVideos photo Images

RKA Jobs, LLC. has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. RKA Jobs, LLC. shall not have any responsibility in this regard. We also recommend that you visit Privacy Policies and Terms of use for more comprehensive information on this aspect.

Get the latest jobs
emailed to you inbox.

Already Registered !! Login

Tool to help you

  • Fast Upload

    Fast Upload

    Upload your resume and get noticed by recruiters to receive the latest job post and vacancies right away to your email.

  • Advanced Skill Search

    Advanced Skill Search

    Our advanced search tool select the key elements of your profile,or the choices made therein and provides you with the best results.

  • Resume Writing

    Scale Up for Interview

    Get the best Interview tips from our ace career advisors, to mould you best for any interview you choose to crack.

  • Resume Writing

    Resume Writing

    Showcase the best of you with our resume writing tips and never miss a chance to get noticed by the recruiters.

  • Resume Database

    Resume Database

    Connect to our resume database that holds the best of resume for you to search the finest candidate matching your requirement.

  • Talent Hunt

    Talent Hunt

    Step ahead, take the advantage of posting the right job with the right skills you require.

  • Universe Services

    Universe Services

    Fast and easy way to recruit; provided with a world class service, we give you the choice of the most economical membership plan to best suit your requirement.


Subscribe For Newsletter