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Hiring for Helpdesk Support Engineer - 2 Opening(s)

Hiring for Helpdesk Support Engineer - 2 Opening(s) ( Job Ref : MF0Y5Z297587 )

Future Focus Infotech Pvt. Ltd.

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Job Summary

Job Title:
Hiring for Helpdesk Support Engineer - 2 Opening(s)
Job Location:
Gurgaon, New Delhi/NCR - Delhi/NCR
Category :
IT - Hardware / Telecom / Technical Staff / Support
Industry:
IT-Hardware & Networking
Work Type:
Full Time
Job Role:
Technical Support Manager
Job Type:
Regular
Annual Salary:
INR225000-375000
Experience Required:
2-4 Years
Job Description

We have an opportunity for IT Help Desk Analyst with our CMM Level 5 Client payroll on Future Focus Infotech Pvt Ltd.

Skill:- IT Help Desk Analyst
Experience: 2+ yrs
Job Location:- Gurgaon Cyber City
Shifts:- 24*7
Cabs:- Only in odd hours

Roles & Responsibilities:

Initial assessment of reported incident or service request at Helpdesk
Provides support for basic incidents reported via email, ticket or phone
Follow triage for High Severity Incidents and start Sev1/2 ticket
Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC
Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components
Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Escalating tickets to L2/L3 in timely manner for problems beyond the scope of their ability or responsibility
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues
Taking remote desktop to diagnose the root cause and provide fix
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Adhere to response & resolution SLAs

Notice period: Immediate or max 15 days

Only interested candidates apply for the opening. Fresher do not apply.

A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com)

If you are interested in above opportunity, send updated CV and below information to saloni.s@focusite.com.

View Contact Details

Contact Person Name: Saloni Sood

Contact Number:9810230753

E-mail ID-1: saloni.s@focusite.com

Future Focus Infotech Pvt. Ltd.

Future Focus Infotech Pvt. Ltd.

Established in : 2005

Nidhi Plaza Community Centre, G-25, Vikaspuri Delhi, Delhi/NCR - 110018, India

Website : https://focusinfotech.com

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