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Helpdesk Support Analyst

Helpdesk Support Analyst ( Job Ref : C7APGT273319 )

Stellar Consulting Solutions, LLC

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Job Summary

Job Title:
Helpdesk Support Analyst
Contract Duration:
12+ Months
Job Location:
Atlanta - Georgia
Category :
IT Software - System Programming
Industry:
Information Technology
Work Type:
Full Time
Job Role:
Tech Support Engineer
Job Type:
Contract
Annual Salary:
Confidential
Experience Required:
4-7 Years

Key Skills Sets for This Job:

Office365 Helpdesk

Job Description

Preferred Qualifications:

Preference will be given to applicants who in addition to meeting the minimum qualification possess the following:

  • Knowledge of office365
  • Excellent customer service
  • Competency in MS Office Suite
  • Knowledge of running diagnostic tests
  • Demonstrates ability and desire to learn Organization, Department, and Facility-specific applications, technology, and terminology.
  • Demonstrated ability to learn customer support processes and techniques.
  • Strong analytical skills.
  • Ability to solve problems.
  • Knowledge of REMEDY Ticketing tool
  • Prior experience with Airwatch, AT&T, Verizon wireless device trouble shooting and installation
  • Competency in call center tracking tools
  • Prior experience supporting customers in use of application software.
  • Proficiency in using support software tools.
  • Customer service orientation and/or prior customer service training

Stellar Consulting Solutions, LLC

Stellar Consulting Solutions, LLC

Established in :

2475 NORTHWIND PARKWAY, SUITE 200 Alpharetta, Georgia - 30009, United States

Website : http://www.stellarconsulting.com

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