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Job Title: Help Desk Analyst
Durham - North Carolina
Category : IT Software - System Programming
Industry: Information Technology
Work Type: Full Time
Job Role: Tech Support Engineer
Job Type: Regular
Experience Required: 5-7 Years
Experience and knowledge of browser-based applications. Required 3 years Experience researching, analyzing and interpreting automated system problems. Required 5 years Experience working in an Application/Production Support based (not hardware) help desk environment. Required 3 years Working knowledge of social services and Medicaid programs and systems. (Desired) Experience writing and running SQL queries. (Desired) Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions. Required
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