[5- 12 years Expereince. BA Experience in Manufacturing Industry]
Openings for other Locations:Atlanta, GA,Charlotte, NC,Phoenix, AZ
Analysis for leading global manufacturing clients on Digital Customer
Experience Management (After sales & marketing, Service
transformation, Service parts management and Warranty management,
Work in consulting assignments at various client
locations. Own work-streams within a large assignment. Lead consulting
Support solution development on leading key
functional streams (CPQ, CRM, Pricing, CLM, Customer Service, Digital
Marketing, Warranty, Service Parts, Fleets, Rentals and Leasing,
Portals, Campaigns) by giving the domain inputs to IT teams.
Knowledge of industry leading products like Salesforce, Apttus, Zuora,
Adobe, SAP Callidus Cloud, PROs would be preferred.
written and oral communication skills. Ability to connect, consult and
collaborate with our client SMEs and COEs, research industry trends and
best practices to provide insights and recommendations to client.
Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
Working in an Agile delivery environment with client teams
Lead teams in consulting and implementation projects
Identify opportunities through business connects with clients and relationships in our client ecosystem
Lead RFP responses and contribute with business value articulation
Track emerging business models and trends for its applicability in manufacturing.
Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles
Graduate in Engineering/Sciences/management with specialization in
Digital, Supply Chain, Analytics, Industrial & Operations, etc.
experience in After sales service & parts management/ Customer
support/ sales & marketing/ warranty management/ supply chain
management with Automotive or Industrial manufacturing majors
Experience in outcome centric models preferred
Knowledge of various enterprise systems & Digital Technologies
1) Years of experience required for position: 5-15 years
2) Location for the position: USA (Charlotte, Detroit, Atlanta, Phoenix)